Refund policy

Refund Policy

Return & Refund Policy

At LittleSnug, we stand behind the quality of our products. If something goes wrong with your order, we're here to make it right. Please read this policy carefully to understand what is and isn't covered.

What We Accept

We accept returns and issue refunds or replacements in the following cases:

- The item arrives damaged, defective, or with manufacturing faults
- You received the wrong item, wrong color, or wrong size compared to what you ordered
- The item does not fit and is returned unworn, unwashed, with all original tags attached and in original packaging

What We Do Not Accept

We do not accept returns or issue refunds for:

- Change of mind after purchase
- Buyer's remorse
- Items that have been worn, washed, or show any signs of use
- Items returned without original tags or packaging
- Items returned without prior authorization from our team

Please choose carefully before ordering. Refer to our Size Guide on the product page to select the correct size.

Damaged, Defective or Wrong Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery at littlesnugco@outlook.com with:

- Your order number
- A clear description of the issue
- Clear photos or a short video showing the damage or defect

We will review your claim and, once approved, offer either a full replacement shipped free of charge or a full refund to your original payment method. In most cases you will not be required to return the damaged item.

Sizing Returns

If the hoodie does not fit, you may return it within 14 days of delivery, provided it is unworn, unwashed, with all original tags attached and in original packaging.

To start a sizing return:

1. Email us at littlesnugco@outlook.com with the subject line "Sizing Return – Order #[your order number]"
2. Include your full name, order number, and the size you received
3. Our team will respond within 1–3 business days with return instructions and the return address
4. Pack the item securely in its original packaging
5. Ship the item back using a trackable shipping method

The customer is responsible for return shipping costs on sizing returns. Original shipping costs are non-refundable. Once we receive and inspect the returned item (3–5 business days), your refund will be processed to your original payment method within 5–10 business days.

Please do not send any item back without contacting us first. Returns sent without prior authorization will not be accepted.

Order Cancellations

If you need to cancel your order, contact us at littlesnugco@outlook.com as soon as possible. We cannot guarantee cancellation once an order has been dispatched. If your order has already shipped and you no longer want it, standard eligibility rules above apply once it arrives.

Contact Us

Email: littlesnugco@outlook.com
We aim to respond within 1–3 business days.